Privacy Policy
We are committed to protecting your personal information and your right to privacy.
Last updated: January 9, 2025
Your Privacy Matters
SilverWay Bank does not sell your personal data. We only collect what's necessary to deliver secure financial services.
1. Information We Collect
We collect personal information that you provide when you create an account (name, email, phone number, date of birth, address), complete identity verification (government ID, nationality, employment status), use our services (transaction history, account activity, device information), or contact customer support.
2. How We Use Your Information
We use your personal information to provide and maintain our financial services, process transactions and send notifications, verify your identity and prevent fraud, comply with legal and regulatory requirements, improve our services and develop new features, and communicate with you about your account.
3. Information Sharing
We do not sell your personal information. We may share your information with service providers who help us operate our platform (payment processors, identity verification), regulatory authorities when required by law, law enforcement agencies in response to valid legal requests, and third parties only with your explicit consent.
4. Data Security
We implement industry-standard security measures including 256-bit SSL encryption for all data transmission, encrypted database storage, multi-factor authentication, regular security audits and monitoring, and restricted access to personal information on a need-to-know basis.
5. Your Rights
You have the right to access your personal information, correct inaccurate or incomplete information, request deletion of your information (subject to legal requirements), object to processing of your information, export your data in a portable format, and withdraw consent at any time.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are retained for a minimum of 7 years as required by financial regulations.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@silverwaybank.com or call (719) 68-SILVW.
Notice: SilverWay Bank is a private digital financial platform and is not affiliated with Silver State Bank or any existing banking institution.